❓ Frequently Asked Questions
How long is your delivery time?
Generally, the solar tracker delivery is 5-10 working days if the goods are in stock, or 20-35 working days if the goods are not in stock, depending on the order quantity.
What are your terms of payment?
For payments <= 1000USD, 100% in advance. For payments >= 1000USD, 50% T/T in advance, with the balance due before shipment.
What is the tracking accuracy of the SAST system?
The system features high precision with a tracking accuracy of ≤±2°, utilizing an astronomical algorithm and position sensor closed-loop control.
What materials are used for the bracket structure?
The main bracket is constructed from Hot-Dip Galvanized Steel (Q235B / Q355B) with a galvanizing thickness of >85um, ensuring a mechanical design life of over 25 years.
Does the system include wind and snow protection?
Yes, the system is designed for a safe working wind speed of 17 m/s and a survival wind speed of 37 m/s (customizable up to 60 m/s). It also supports optional snow removal and heavy rain self-cleaning modes.
What communication protocols does the controller support?
The system uses the RS485 protocol. Local network communication is via Bluetooth, with optional remote network support for WIFI and 4G.