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Frequently Asked Questions
Q1. What is your standard packaging?
Generally, we pack our goods in neutral white boxes and brown cartons. For legally registered patents, we can pack the goods in your branded boxes after receiving authorization.
Q2. What are your payment terms?
Our standard terms are T/T 30% as a deposit, and the remaining 70% before delivery. We provide photos of the products and packages before final payment.
Q3. What delivery terms do you support?
We support various international delivery terms including EXW, FOB, CFR, CIF, and DDU to meet different shipping requirements.
Q4. What is the typical delivery time?
Generally, it takes 7-20 days after receiving your advance payment. The specific delivery time depends on the specific items and the quantity of your order.
Q5. Do you offer OEM and ODM services?
Yes, we provide free OEM services. ODM services are also available and recommended for volume orders to customize the products to your needs.
Q6. How do you ensure product quality before delivery?
All products undergo a rigorous 6 to 8-hour aging process and strict testing protocols before dispatch to ensure maximum reliability and performance.
Stuart Solar
